We offer FREE ground shipping on all orders within the continental US.
At this time, International (non-US) customers are responsible for payment of any associated fees, customs, duties, and taxes.
Items with in its/their original inner and outer packaging that have not been worn, washed or altered can be exchanged or returned for a FULL refund. A prepaid shipping label will be provided upon request by JACQUES NYC LLC for valid domestic (US) returns. Items must be returned to JACQUES NYC LLC within 30 days of receiving your order.
Refunds are applied to the payment method used to place the order. Returns typically take 5 business days to process, excluding the day it was received. Tracking confirmation of delivery does not mean the return has completed processing (sorted, opened, quality checked, etc.). We cannot process refunds or exchanges until the warehouse confirms that the item(s) have completed processing.
To return or exchange an item, please contact us at firstname.lastname@example.org. Please let us know why you’d like to return your item, what item you’re returning, and your order number.
INTERNATIONAL RETURNS & EXCHANGES: reach out to email@example.com for further information.
Returns: International (non-US) customers are responsible for shipping fees for any necessary returns.
Exchanges: International (non-US) customers are responsible for shipping fees (both ways) for any necessary exchanges. If an exchange is desired reach out to firstname.lastname@example.org to discuss further payment details.